By purchasing from Wholesale Satin Robes you agree to our Return Policy.
If the customer wishes to return an item, please contact our customer care team quoting the order number, name and address, details of the product and the reason for return, and whether an exchange or credit note is required. We do not offer a refund policy. We will then advise on how to proceed with the return. Personalised/Customised goods are non returnable or exchangable. This includes items that are customised when choosing the colour of the text, personalisation/wording, and colour of item
The buyer is required to ensure that any goods being returned to the seller are safely and securely packaged in the original packaging to ensure that they are returned undamaged and suitable for re-sale. The seller reserves the right to charge the buyer for any goods which it is unable to resell.
Returns must be made within 7 days after receiving the item if unsuitable.
All returns must be sent via Australia Post. We are not held responsible for any lost items on return delivery.
Refunds will be processed within 28 days
We do not accept returns or exchanges on Clearance lines unless the product is deemed to be faulty.