All orders are processed within 1 Business Day (with the exception of Customised Items) and shipped out to our customers using Australia Post Parcel Post Service. This is a FREE service that we offer to all orders to be shipped within Australia. Customised Items - eg: Personalised Printed Robes, do take longer to process as we individually design each element of your item. Please allow an additional 2-3 Business Days during peak times for processing and designing Customised Products.
We ask that if you are having your items delivered to a Business, please include the Business Name in the appropriate field when entering your details. Unfortunately Australia Post, on occasion, will not deliver to a Business unless that Business Name is clearly identified. We regret that we cannot be held responsible for items that are undelivered due to insufficient / incorrect address. Wholesale Satin Robes is not responsible for any loss or damage incurred during transit.
Delivery times do vary depending on location but as a general guide delivery should take place approx 5-7 business days from placing your order. Express Post is available for a nominal fee of $10.20 per order if you would like to receive your item/s sooner.
Upon parcel lodgement you will receive an automated message via email from Aust Post advising of expected delivery date. It is extremely important that your correct email address is on your order, otherwise you will not receive shipment notification.
The exception to the above is with purchase of sashes and single plain robes, which will be sent via Priority Letter Post where no tracking is available unless Signature on Delivery or Express Post is chosen.
In the unlikely event that we are out of stock of any product that you have ordered, we will contact you via email notifying you of expected order dispatch date.