- Shipping & Returns
Shipping & Returns
As the majority of our products are personalised, cancellation or refund on personalised items is not permitted. Personalised items include any items that have been made to order and include tanks, gowns, slippers, sashes that include any diamante text or personalised printing - there are NO EXCEPTIONS to this rule.
In regards to Custom Printed Robes, please be aware that the colour you see on your computer, tablet, phone etc may vary from the actual robe & print colour. This is due to different monitor & screen resolutions, camera setting etc. We do our utmost to ensure that our images are indicative of the actual robe colours. Please be aware that once we design, print, post your Custom Robes we cannot accept any exchange, cancellation or refund on any Customised Products..
We do not offer refunds due to change of mind once items have been marked as 'Shipped'. Prior to this you may cancel your order but please be aware that a 10% administration fee will be deducted from your refund.
Refund is only available on faulty items or incorrect personalisation.
Please note that despite our best efforts to showcase the exact colour of our robes, differences will occur due to individual monitor resolutions, lighting, camera settings etc.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
In the event of 'Change of Mind', we do offer an exchange service where you will be able to exchange any unused items (excluding personalised/customised items). The items to be exchanged must be unused and in the original packaging. The customer will be liable for any return postage costs, together will any postage costs to resend the exchanged items. If you do prefer a refund on Unpersonalised items, please be aware that a 10% restocking fee and the original cost of postage will be deducted from the refund. All items MUST be unused and in the original packaging.
By purchasing from Wholesale Satin Robes you agree to our Return Policy.
All orders are processed within 24 hours (with the exception of Customised Items) and shipped out to our customers using Australia Post Parcel Post Service. This is a FREE service that we offer to all orders to be shipped within Australia. Customised Items - eg: Personalised Printed Robes, do take longer to process as we individually design each element of your item. Please allow an additional 3-5 Business Days for processing and designing Customised Products.
Delivery times do vary depending on location but as a general guide delivery should take place approx 5-7 business days from placing your order. Express Post is available for a nominal fee of $10.20 per order. Upon parcel lodgement you will receive an automated message via email from Aust Post advising of expected delivery date. It is extremely important that your correct email address is on your order, otherwise you will not receive shipment notification.
In the unlikely event that we are out of stock of any product that you have ordered, we will contact you via email notifying you of expected order dispatch date.