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Returns

Returns Policy

You have 7 Days from receipt of your items to return your goods if you want to exchange your item/s for something else or receive a credit note. This applies to returnable goods only.

Unfortunately, some items are non-cancellable and non-returnable: Anything that’s specially made with your choice of name, fabric, message or any other customised aspect that makes it unique to you – this includes all items that are Diamante embellished and all Customised / Personalised Products. Clearance items are also non returnable.

If you would like to return your items for exchange or to receive a Store Credit we ask that all items be returned to us in their original condition, packaging and with all tags still attached. Please be aware that return postage is the responsibility of the customer. We regret that any returned items found to be in an unsatisfactory condition (marked, stained or unsaleable condition) or have been worn, a return will be denied and the items posted back to you.

Once any returned items are received and accepted, a Store Credit will be applied to your account. In the event of exchange, your new items will be sent out to you within 1 business day.

Exceptions will apply to all of the above where the items are deemed to be faulty. We will replace your items in this instance.

By purchasing from Wholesale Satin Robes you agree to our Return Policy.